Branding Begins on the Inside...you are How You Brand
Author: Vicki L. Olton
The Dictionary of Business and Management defines brand as:
"a name, sign or symbol used to identify items or services of the seller(s) and to differentiate them from goods of competitors."
Walter Landor, one of the greats of the advertising industry, further explains:
"Simply put, a brand is a promise. By identifying and authenticating a product or service it delivers a pledge of satisfaction and quality."
Businessdictionary.com provides very thorough definition that encompasses all the above:
Brand is a series of elements:
“Unique design, sign, symbol, words, or a combination of these, employed in creating an image that identifies a product and differentiates it from its competitors. Over time, this image becomes associated with a level of credibility, quality, and satisfaction in the consumer's mind. Thus brands help harried consumers in crowded and complex marketplace, by standing for certain benefits and value. .."
A brand is the intangible assets or promises which a company delivers. This promise is visible in the company’s mission and vision.
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Question: Who then delivers the company's promise? Who as creates the unique experience for the customer?
Answer: The company's employees.
Marketing Communications practitioner Mark Schuman ABC, believes that the process of branding begins internally. In his article "You are How You Brand", Schuman states that the company must "create powerful employer brand to bring current and prospective employees on board with the organization's mission and values".
In order to deliver the desired promise and unique experience to the customer, every department of your entire company with the support of the Human Resources Department to understand the company's vision and mission. It is HR’s mandate to ensure that each employee delivers one unique promise to the customer.

